Delete your account

In the app: open Settings and choose Delete account. The app asks why you are leaving, which is one tap on a short list where "Something else" is always an answer and nothing has to be written, and asks you to type DELETE. Your account is deleted at once.

Without the app: email contact@walkack.com from the email address on your account, or from any address if you signed up with a phone number. You do not need to give a reason. Include:

• The mobile number or email you use to sign in
• The words "delete my account"

We verify the request is really from you before acting on it — usually by sending a confirmation to the number or address on the account. This is deliberate: without it, anyone who knew your number could delete your account.

We acknowledge within 48 hours and complete deletion within 30 days, normally much sooner.

Everything that identifies you or belongs to you:

• Your name, mobile number, email address and profile picture
• Your date of birth, gender, height and weight
• Your step history, distance, calories and hydration records
• Your coin balance and the full record of coins earned and spent
• Your streaks, level, challenge entries and leaderboard positions
• Your delivery addresses
• Your device and notification tokens
• Any feedback you sent us

Your data is removed from the live service straight away and purged from our backups within 90 days.

Two things survive deletion, and we would rather say so plainly than have you discover it later:

• Invoices and payment records for any reward you paid cash for. Indian tax and accounting law requires us to retain these for a set period, and we are not permitted to delete them on request. They are kept only for that purpose.
• Fraud and abuse records, where an account was closed for faking steps or similar. Keeping a minimal record is what stops the same person immediately re-registering. This is limited to what is necessary and nothing more.

We also keep the answer you picked when the app asked why you were leaving, and anything you chose to write with it, so we can see what to fix.

If the problem is narrower than the whole account, these may suit you better:

• Too many notifications — turn them off in the app, or in your phone's settings for WalkACK.
• Do not want steps read — revoke the health permission in your device settings. Your account stays; it simply stops counting steps.
• Do not want personalised ads — reset or opt out of your advertising ID in your device settings.
• Want a copy of your data — ask us and we will send it. That does not require deleting anything.

Simply uninstalling the app does not delete your account. Delete it in the app first, or email us.

contact@walkack.com
ACKPlus Solutions Private Limited