Terms of Service

You must be at least 18 years old and able to enter a binding contract. WalkACK involves advertising, payments and rewards of real-world value, which is why the age limit is 18 rather than lower. One account per person. Accounts are personal to you and may not be sold, shared or transferred.

You are responsible for everything that happens on your account and for keeping access to your phone number and sign-in method secure. Tell us promptly at support@ackplus.com if you think someone else has used your account. Information you give us — particularly a delivery address — must be accurate, because we cannot deliver a reward to an address that is not.

Points are awarded for activity in the app:

• Walking — your daily step count, read from Apple Health or Health Connect, converts into points at a published rate. These points arrive automatically as your steps sync; there is nothing to claim.
• Daily cap — each account has a level, and each level sets a maximum number of points a single day of walking can pay. Steps beyond that still count towards your streak and your challenges, but they do not pay further points.
• Levels — meeting your goal consistently raises your level and your daily ceiling. Repeatedly missing it lowers both.
• Challenges, streaks, referrals and daily check-ins — each awards points on the terms shown in the app at the time.
• Rewarded ads— some bonuses, and claiming a completed challenge's reward, require watching a short advertisement. The points you earn from walking never do.

Earning rates, daily caps, level thresholds and the reward catalogue are set by us and may change. Changes apply from the moment they are made and are not applied backwards to points you have already earned.

WalkACK points are a promotional loyalty reward. They are not currency, not a payment instrument, not a security, and not a store of value.

• Points have no cash value and cannot be withdrawn, encashed, or converted into money, cryptocurrency, or any other instrument.
• Points cannot be transferred, gifted, traded or sold to another person, inside or outside the app.
• Points cannot be bought. They are only ever awarded for activity.
• Points are not your property and confer no ownership rights. They are a licence to request a reward from the catalogue, revocable under these terms.
• Points earned from watching advertisements may be restricted to certain items in the catalogue. Where a restriction applies, the app says so.
• Points may expire if your account is inactive for an extended period. We will tell you before that happens.
• If WalkACK is discontinued, we will give reasonable notice and a window in which to spend any balance. Points unspent after that lapse without compensation.

Points are funded by real advertising and real commerce. Faking steps takes value from the people who actually walked. The following are prohibited:

• Generating steps by any means other than walking — shaking devices, mechanical step-shakers, motors, pets or vehicles.
• Spoofing, injecting or editing health, motion or location data.
• Emulators, rooted or jailbroken device exploits, modified builds of the app, automation tools or bots.
• Multiple or fake accounts, including referral rings and accounts created to farm sign-up bonuses.
• Interfering with advertisements, including automated views or click fraud.
• Attacking, reverse-engineering or attempting to circumvent the app or our servers.

Where we find any of this, we may withhold or reverse points, cancel pending orders, suspend or close the account, and decline to issue rewards. We investigate before acting, and if you believe we got it wrong, write to support@ackplus.com and we will review it.

Every catalogue item shows its price before you commit. An item costs points, and some items additionally cost a cash amount in Indian rupees.

• Digital rewards— gift cards, vouchers and codes, delivered in the app. These are issued by third parties and are subject to that issuer's own terms, validity period and conditions of use.
• Physical rewards — shipped to the address you provide, within India. Delivery timelines shown in the app are estimates, not guarantees.
• Stock — the catalogue is limited. Items can sell out, and an item being listed is not a guarantee it remains available.
• Verification — we may verify your identity or activity before issuing a reward, particularly a high-value one.
• Your pointsand the item's stock are held the moment you place an order. If the cash portion is not paid within the time shown, the order is cancelled and both are released.

Where an item has a cash portion, payment is taken through our payment processor. Your card, UPI or bank details are entered directly into their checkout and never reach our servers. Prices are in Indian rupees and include applicable taxes unless stated otherwise. A GST invoice is issued where required. If a payment fails or is reversed, the corresponding order is cancelled.

• Before dispatch — you may cancel a physical reward order. Points are returned to your balance and any cash paid is refunded to the original payment method.
• Damaged, faulty or wrong items — tell us within 7 days of delivery at support@ackplus.com with photographs. We will replace the item or refund it, including returning the points.
• Digital rewards — once a code or voucher has been revealed it cannot be returned, because it cannot be un-issued. If a code does not work, contact us and we will replace it or return your points.
• Refund timing — cash refunds are processed within 7 business days of approval; how quickly it reaches you then depends on your bank. Points are returned immediately.
• Change-of-mind returns after delivery are not accepted, since rewards are issued against a point balance rather than sold.

WalkACK is free and is funded by advertising. Ads appear in the app, and choosing to watch a rewarded ad unlocks certain bonuses and challenge claims. We do not control the content of third-party advertisements and are not responsible for the products or services they promote. Your dealings with an advertiser are between you and them.

WalkACK is a rewards and activity app. It is nota medical device and does not give medical, fitness or dietary advice. Step counts, distance and calorie figures are estimates produced by your phone's sensors and are not accurate enough to rely on for any medical purpose. Consult a qualified professional before beginning or changing an exercise routine, and stop and seek help if you feel unwell. Walk safely and stay aware of traffic and your surroundings — do not use the app while driving.

We aim to keep WalkACK running but do not guarantee uninterrupted availability. Features may be added, changed or withdrawn. We may need to suspend the service for maintenance, security, or reasons outside our control. If your device stops reporting steps — because a permission was revoked, a platform changed, or the hardware failed — points cannot be awarded for the period affected.

You may close your account at any time — see Delete your account. We may suspend or close an account that breaches these terms, or where required by law. On closure, any unspent point balance is forfeited without compensation, so spend your points first. Orders already paid for will still be fulfilled.

The WalkACK name, logo, app, website and content belong to us or our licensors. You get a personal, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, decompile, resell or create derivative works from it. Anything you send us as feedback may be used freely and without obligation.

WalkACK is provided "as is". To the fullest extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, lost profits, or loss arising from inaccurate step counts, unavailable rewards, third-party issuers, or advertisements. Where liability cannot lawfully be excluded, it is limited to the cash amount you actually paid us in the three months before the claim. Nothing here limits liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under Indian law — including your rights under the Consumer Protection Act, 2019.

These terms are governed by the laws of India, and the courts at PLACEHOLDER — city, India have exclusive jurisdiction. Before going to court, please write to our Grievance Officer below — most problems are a delivery or a point balance, and both are quicker to fix directly.

We may update these terms. The date at the top always reflects the current version, and material changes will be notified in the app before taking effect. Continuing to use WalkACK after that means you accept the updated terms; if you do not, close your account.

Questions, complaints or anything that needs a human: support@ackplus.com.

Grievance Officer: PLACEHOLDER — officer name
Email: support@ackplus.com
Address: PLACEHOLDER — registered company name, PLACEHOLDER — registered office address

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.