How can we help?
Most things are answered below. If yours is not, a real person replies within 48 hours.
Common questions
My steps aren’t counting
Check WalkACK has permission to read your steps — Health Connect on Android, or Motion & Fitness on iOS. That single permission is what the whole app runs on.
Then make sure the app has run recently and your phone is not aggressively closing it in the background. Some Android manufacturers do this by default. Pull down on the Home screen to force a re-sync.
I watched an ad but didn’t get points
Points are granted once the ad finishes and is verified, so there is a short delay. If nothing appears, wait a moment and try once more. Still nothing — check your connection, then send us the date and time and we can look it up.
How do redemptions work?
Open the Rewards tab, add what you want to your cart, and check out with your points. Some items cost points plus a small cash amount, always shown before you commit. Order status is tracked in the app.
How do I delete my account or data?
Everything is on Delete your account — how to ask, what is removed, and the two records we are legally required to keep. Spend your points first: deleting forfeits any unspent balance and we cannot restore it.
Still stuck?
Send us the mobile number or email on your account and your app version — with those we can usually answer first time instead of writing back to ask.