Help & Support

Make sure WalkACK has motion / Health Connect (Android) or Motion & Fitness (iOS) permission, that the app has run recently, and that your device isn't aggressively killing background activity. Pull to refresh on the Home screen to re-sync.

Rewards are granted after the ad finishes and is verified. If a reward doesn't appear, wait a moment and try again; if it still fails, check your connection and contact support with the date and time.

Open the Rewards tab, add items to your cart, and check out with your points (some items may require a small cash payment). You can track order status in the app.

See Delete your account for how to request it, what gets removed, and the two things we are legally required to keep. Spend your points first — deleting forfeits any unspent balance.

Email support@ackplus.com. We aim to respond within 2 business days.